Frequently Asked Questions
URBANISM
Q&A

Products

Q3: What’s the ingredients?

~ Sunz
Morosil® (patented ingredient from Italy)
White kidney bean
Green tea extract
Green coffee bean extract
~Moonz
Sinetrol® (patented ingredient from France)
Perilla Fruit
Vitamin C
Cantaloupe extract
Enzymes
Clinically proven:
It significantly reduces body fat and body weight with higher metabolic rate
and prevent rebound effect by promoting lipolysis.

Q4: Can I take it together with other supplements?
Its best not to take it together, we recommend to space it at least 2 hours apart.
Eg: Anti-coagulant & fish oil might have food-drug interaction if taken together.
Q5: What’s the direction of taking?
Its recommended to take Moonz on the FIRST NIGHT then Sunz on the SECOND DAY MORNING
and on alternate day interval. It can be taken with or without water. You might consume Sunz & Moonz
on the same day for faster result.
Q6: Does it works for age group above 40 years?
It’s effective regardless of age group, however older age means lower metabolism &
it might take a little longer to see the result.
Q7: Will it be effective? How long would it take to notice the result?
You might notice significant weight lose even maintaining your current lifestyle.
But you can incorporate healthier eating habit and exercises to see a greater effect as soon as
7 days & a greater lose after 21 days.
Q8: What’s the flavors of the product?
If the body’s physique is slower to absorb, You can take 1 slimming candy in the morning
and evening, Help accelerate weight loss, But it must be based on the adaptability of the individual’s physique.
Q9: I’m taking my own detox product now; can I take Urbanism concurrently?
Certainly, but you can discuss with our affiliate partner about your current product to achieve the optimum result.
Q10: Is this a newly launched product?
Yes. Urbanism is launched in the year of 2020, but the active ingredient Morosil® & Sinetrol® has been in the international market since 2003.
Q11: Can I swap the FREE digital analyzer over other products?
Yes, you can, it depends on the promotional package at that moment.
Q12: I’m a late morning person, can I still take Sunz upon I wake up?
Yes, you can, Urbanism’s products are meant to be taken on empty stomach.
Q13: When is the expired date of the product?
We often distribute the latest batch to ensure our consumer receive the best quality products.
Q14: Can I take it during my menstrual period?
It’s recommended to stop taking 3 days before menstrual if you experience dysmenorrhea.
Q15: Can I consume Sunz & Moonz at the same day for faster result?
You can consume both candies at the same day if you wish for a faster result. But always monitor how your body reacts to it.
Q16: Do it need to diet, or should I avoid any food?
It does not require extreme dieting, but you might need to avoid supper, high carbohydrate
& sugary food to amplify the result.
Q17: Do I need to cut down my coffee intake?
It’s recommended to wait for at least 2-3 hours before consuming other caffeinated drinks. Always consult your nutritionist should you have any inquiries.
Q18: Why is it in alternate day dosing?
Sunz 1000mg
Moonz 800mg
Our improvised products are formulated by a group of nutritionist
& the weight lose effect if promising even on alternate day dosing.
Q19: Cell’s memory
Also know as haemostasis which is the tendency towards a relatively stable equilibrium between interdependent elements, especially as maintained by physiological processes. You might experience weight lose if you practice extreme diet but you are expected to see weight rebound once you resume your previous eating habit. That’s why dieting isn’t the best way to lose weight. Our body need 90-180 days to establish a new haemostasis. Therefore you need to follow a healthy living lifestyle for at least 90 days to get a prominent and lasting effect.
Q20 : When can I start to consume it after my delivery? Is it safe for breast feeding women?

For Sunz:
You can safely consume it 1 MONTH AFTER your delivery.
For Moonz:
You can consume it safely RIGHT AFTER your delivery.

Shipping/ Payment

Q1: Can it ship to Singapore? How much is the selling price? How long do I need to wait?
Yes, we do ship to Singapore. SGD115 for package 2/2a, SGD216 for package 3/3a, SGD345 for package 4/4a/4b. It takes around 7-10 working days.
Q2: How much is the shipping fees to Singapore?
RM55 for package 2/2a,
RM70 for package 3,
RM80 for package 3a,
RM95 for package 4,
RM110 for package 4a/4b.
(Shipping costs just for reference only,
prices will change according to exchange rates)
Q3: When will you ship out the order?

Weekday’s order:
Before 10Am ~ same day shipment
After 10AM ~ next day shipment

Friday: Before 9PM ~
Saturday morning shipment
Friday:After 9PM ~
Next Monday shipment

Q4: When will I receive the parcel after I made my payment?
West Malaysia: 2-5 working days
East Malaysia: 7-10 working days
Exclude public holidays and weekend
Q5: Can I pay with credit card?
Sure, we also accept TnG E-wallet, online banking and Alipay.
Q6: Is cash & delivery available?
We do accept COD but you shall discuss with our affiliate partner for such service.
Q7: Which courier service are you using?
JNT was once our panel courier service, but currently we are using BEST EXPRESS as
our official courier. But you are opt for POS LAJU for your personal liking.
Q8: How should I respond to client’s request on refund?
You might respond according to your own judgment, but you can always refer to your superior for suggestion.

Effect

Q1: Can I consume your product safely if I have gastric issue?
Yes, you can. You might want to consume Sunz after meal.
Q2: Is your product safe and will there be any side effects?
Our products had obtained recognitions from International SGS and Kementerian Kesihatan Malaysia (KKM), all ingredients are from natural sources without any hazardous additives.
Q3: Is it safe for breast feeding women?
Is not recommended for a full scale breast-feed women however,
you can start on half dose if your new born is on half formula milk / half breast milk regime.
Q4: Can I consume it if I’m a diabetic patient who is on medication & insulin injections?
Yes, you can still consume it.
But it is advisable to wait at least 2 hours to prevent any potential drug-food interactions.
Q5: Is the product safe for consumer with heart disease?
NOT RECOMMENDED. Same goes to diseases with elevated white blood cell
such as but not limited to cancer, SLE, Asthma, haemodialysis & Thalassemia.
Q6: Will you feel thirsty after eating?
Formulated in Italy & France with the most advance biotechnology & patented ingredients
(Morosil® & Sinetrol® ). All products are repacking in local GMP complied factory & certified by KKM.
Q7: I’m diagnosed with hyperlipidemia, diabetes & hypertension, is this safe for me?
Yes, you can still consume it. But is advisable to space out at least 2 hours to prevent any potential drug-food interactions.
Q8: Can I take this if I’m diagnosed with lumps? Does it contains hormonal ingredients?
Our products are free from any form of hormonal addictive. However, you are advised to consult your doctor or pharmacist before taking any supplement if you are having the above mentioned conditions.
Q9: Will it affect my bra cup size?
Lower body fat indicates lower adipose tissue & breast tissue are mainly adipose tissue.
However, our product mainly target stubborn adipose located in lower part of the body.
Q10: Will it cause heart palpitation, dizziness or vomiting?
All ingredients are from natural resources without harmful additives. However,
do consult your physicians or pharmacist before taking if you are intolerant to caffeine.
Q11: How will I know I’m dehydrated?
~ Rapid heart beat
~ Headache & dizziness
~ Lethargy & fatigue
~ Dry mucosa membrane
~ Dry & sandy eye
~ Darker urine
Q12: Will it causes excessive thirst after consuming?
Water is an important element in fat burning & metabolism,
therefore you might need to keep yourself hydrated to obtain optimum weight lost result.
Q13: Will it cause diarrhoe & how long is the onset?
Moonz does helps in detoxifying therefore you might expect a toilet visit 8-10 hours after consuming it.
Q14: How to classify feces by it’s color? How to classify feces by it’s buoyancy?

You can refer to the following link for information about colors Photo link : https://www.womenshealthmag.com/health/a19939209/poop-color/

It sink rapidly ~ You need more fiber intake In tiny rod shape ~ Having difficulty in defecation,
it might be blockage at your colon. It surrounded by mucus ~ Might be an indicator for intestinal infection,
seek for medical attention It sticks to the toilet bowl ~ Too much protein intake Indigest food in sight ~
Swallow too fast without proper chewing, might be digestive system problem. It floats before it sink to the bottom ~
Just contained the right amount of fiber in your diet.

Frequency of bowel movement
3 times & above in a day : diarrhea
1-3 times in a day: Normal
2-4 days once : More exercise with proper diet
5 days once : Seek for medical attention immediately
Each toilet visit should be keep between 10-15mins

Q15: Will it rebound after I stop consuming?

You should be able to maintain your weight after stop taking our product if you practice a healthy living.

Afer Sales Service

Q1: How to claim Product Liability Insurance?
Should you experience hospitalization or any health conditions* such as vomiting or
kidney failure upon consumption of our products, you are eligible for such claims by issuing Urbanism
an attorney’s letter. *Inclusive of hospitalization fees, medical fees & inability to work claim. Please contact
our customer service for more details.
Q2: How to claim a new Body Analyzer if mine is damage ?
Contact your upline, You are entitled to claim for a new set if it is a manufacture defect.
Q3: Customer complains on faulty battery.
Body Analyzer comes with warranty but the battery isn’t part of Urbanism’s product.
Affiliate partner shall encourage customer to purchase a new set of battery on their own.

Why URBANISM ?

It state-of-the-art bio-technologically patented ingredients from
Italy & France

The Slimming Candy

You’ll never believe you could stay slim with just two Candies.
Take a candy to stay slim.

Do You Need Help ?

Our team of consultants
are trained to assist and
support you.

© URBANISM MARKETING SYNERGY SDN. BHD. || CMS Web Design by AEIOU STUDIO.
en_USEnglish